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by JoshTriplett
2108 days ago
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All businesses need to adapt to their customer's changing needs as time goes on; some know that in advance and some don't. I think you've built something incredible here: you've taken the lowest-friction way your customers want to share photos (texting them), and made that your primary interface. You took a real-world impedance mismatch, and you serve as the interface between people so that all of them can interact in the way they most want to interact. There are a lot of potential businesses there, and I'm sure you'd be well positioned to grow into future such adaptation layers; I can imagine a brand built around a family of such inter-generational adaptations, in both directions. |
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