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by selftest
2102 days ago
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I'm the same way. Modern UI is often (seemingly) purposely obtuse. It's maddening. It (the UI) doesn't seem to respect people who read the information given to them by actually presenting that information. I shouldn't have to click through a dozen links to get to documentation. A big frustration of mine is sites/apps that bury their support info. If I need support, I'd like support. Expose your FAQ to me, point me towards some forums, but don't bury the actual contact info somewhere like the footer, or worse, omit it completely. If I type my problem into the supplied form and the chatbot that opens up asks me to type that info again (often after a redirect where the session info gets overwritten so that I can't even copy-paste my already written text) I'm much more likely to be unnecessarily rude to the support person in the other side... Assuming it's a person and not the aforementioned chatbot. |
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