[ftrsprvln]

UX is often thought of as solving an issue "for the user", which dismisses or redirects attention from the communication problem onto the individual. No one reframes it, nor should they, as solving engineer/developer "laziness or stupidness". Reading "The Design Of Everyday Things" made me more aware and empathetic, from both perspectives, when I can't find the right button to click or have to think about which way a door will open.