[jknz]

How do you reassure users that someone else won't pick their bags? Are there lockers in the secure storage room?

Do you have insurance for lost/unrecoverable luggage?

[dewey]

This is all answered in the: "Why store your luggage with BagsAway" section on the linked landing page.

[DrPhish]

What about concerns about luggage contamination/bombs etc? Is there a contents verification step in checkin to verify that contents aren't illegal or hazardous? Are there hygiene procedures? Are you vetting storage locations to be sure they aren't also possibly strategic targets? Any thought to the service being used to anonymize drug/money/etc transactions?

[dewey]

There's no such procedures for anonymous and coin operated storage lockers or hotel rooms. Why would this be a big concern here?