Hacker News new | ask | show | jobs
by londons_explore 2109 days ago
I get users to email a personalized support email address.

Eg. help3a2fg@company.com

The support team can figure out which account or anonymous cookie saw that email address.

It's a handy way to still communicate directly with users while holding as little PII data as possible about them.

1 comments

This is really clever! Thank you for the idea.
We're hoping to test an email password recovery option after the account is set up. It builds on the idea of getting more information after commitment.