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by benatkin
2111 days ago
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I had a great experience with Safeguard Self Storage in Cutler Bay, FL in the Miami area. The only thing lacking that I could see was their website and automated emails sucked. It might be worth trying extra hard to get them as a client! I was just a small single-unit customer and didn't know them personally. They just did well on a bunch of points: proper billing, easy move out, security, cleanliness, price. |
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There are so many operators out there that are amazing at providing stellar customer experiences in spite of the tech challenges that they are facing.
Many of the operators that we speak with just want to work smarter and not harder, as the old adage goes.
Unfortunately, when your tech stack is lacking you end up working harder to provide a great experience for the customer.
We designed OpenUnit to deliver on both ends of the equation with awesome customer-facing touchpoints and backend tools that automate workflows to help operators get back to provide those amazing personalized experiences like you had at Safeguard.