[lucasplayford]

Great question. We recognized revenue from the difference between the volume discount we get on our negotiated interchange rate and what is charged to the customer. For larger customers with more than a couple of facilities, we have SaaS fees for gated and premium features as well. Because our focus is serving the long tail of the self-storage market - mom-and-pops - we understand that much of the software currently available to them is either too expensive or too complicated for their smaller operations. We want to make sure that they have a simple pricing model that doesn’t nickel and dime them for the core features that they rely on to run their businesses.

[ianmobbs]

Have you talked to mom-and-pops about this pricing model? Though "2.9% + $0.30 per transaction" isn't difficult to understand, if they've never heard of Stripe, it is difficult to understand _why_ that's what they're being charged. It might be easier to digest if given a flat monthly fee based on usage (e.g. $X for 100 units, $2X for 500 units, whatever)

[taylorcooney]

We've been exploring pricing based on the square footage of the facility for larger operators. Generally, real estate operators think of costs in terms of square feet rather than number of units. But I agree that there may be an easier way for operators to digest this, especially those that are not familiar with Stripe that may question the "+ $0.30 per transaction" structure.