[RandoHolmes]

> Had we invested in more sustainable development earlier, I think we would have been able to move faster to take advantage of new opportunities, diversify our revenue streams earlier (adding to them now is hamstrung in large part because of tech debt), and head off competitors faster.

While that's probably true, it's a difficult balance to know when exactly you should start moving back towards the better development practices. Too soon and you die, too late and you can no longer move because you're too inefficient.