| Listened to people. The organization I worked at had no direction. Low morale. Lots of complaining. No leadership from people in management positions. A colleague and myself tried some of the things mentioned by others below to build camaraderie, etc. Minimally effective. Then, we started talking to colleagues. "What's going well?"
"What challenges are you facing?" Listening alone, letting these people know their voices were heard by anyone, went a long way in building relationships, alignment, and getting things done. Then we took what we were hearing, developed an initiative, pitched it to leadership. They rubber stamped it without really paying attention or asking questions. We executed. People were shocked. Their voices had been heard, and something had been done to address common concerns they had. I don't know how to measure or describe this impact, but it's the most significant thing I have ever accomplished. |