[spaceisballer]

I’m a big fan of Dr. Deming’s suggestions in this realm (for those not familiar he was involved with helping the auto industry in Japan post WWII among other things). Basically we focus too much on the who and not the what. The manager creates the system to which the worker is involved in, then you judge the employee on your system. So performance reviews are just ways to blame. Instead power needs to be placed in the hands of the employee. They are closest to the problem and the manager is supposed to empower them and basically remove impediments. I’d have to go back to the books but I recall him saying a three tier system but really aimed at seeing what employees need help and those excelling that need to help distribute their expertise to help the processes and continual improvement.