[msla]

> government organizations should be run like businesses, but the ways in which people are measured and rewarded should not be profitability, but impact.

"Impact" can't be tied too strongly to number of people affected because one of the things governments do is take on jobs which must be done but which are unprofitable because too few people need them done to make it into a market. This should be obvious, but it's also obvious that "number of people" is a really easy thing to measure, so, like the drunk looking for her car keys under the streetlight because the light is better, all organizations tend to build metrics on top of the data that's easiest to get at.