[SeerKlein]

This is what irked and continues to irk me about working in a customer support position. When I was going above and beyond for customers, customers would go out of their way to let my boss and others know that I was their hero. However, what did that get me? A shallow, perfunctory reply that "the [redacted] department was lucky to have me" and to keep doing great work! When I'd meet with my boss or get feedback, they'd basically shit on my numbers.

As a consequence, I eventually gave in and decided to improve my numbers to see how "well" i could do. I was able to cut down my times to about a third of a normal agent, but that also resulted in me being more robotic and much less of a human to the customers.