>>or used by an incredibly small percentage of users.
Sometimes it is not the number of users that need the feature but just 1 or 2 very important users... The ones that have the final say over Yes we use this, or no we do not
Yeah that can certainly be true - unfortunately we often found that the very important users to us didn’t see us as important as we saw them, meaning we’d implement these hacky features on their request on short timescales only for them to then refuse to integrate for weeks - we could have done the feature properly had we not been pressured into getting it over the line so soon.