[abakker]

Yes, for the most part. People who need specific tools can usually find and buy the tools they need. Enterprise software is often great for the generics of "doing work" and often quite poor at the specifics of doing important, niche tasks.

Often, that is completely fine since the people doing those tasks can get their own tools and make things work.

Where it becomes hellish is when a large swath of users who are not able to self-service are given enterprise software which does not support the task they have to do, and then IT has to find a tool for them all to use, and then IT has to integrate that into the enterprise solution. It can get really messy.