[cafard]

In his In Love with Daylight: A Memoir of Recovery, Wilfrid Sheed wrote that a guaranteed route to success for any company would be to put its intelligent people on the phones and hide the morons in management where they can do only limited damage. I wish I could remember the context.

[saagarjha]

I thought the morons were already in management. That’s why they don’t invest in customer support, right?