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by piokoch
2121 days ago
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Very true, there is a very good blog post by Joel Spolsky on that: a good support person will spot recurring technical and report that to devs. Some offshore "consultant" support or badly paid "call center person" does not give a crap about product quality; more, such support has no incentives to provide any meaningful feedback, as the more support incidents gets reported, the more money they earn. |
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