[croh]

Agree with you. Apart from rude customers, sometimes you face below problems (mostly process/org related)

- limited decision power. Many times even though you genuinely want to help customor you can't because of it.

- have to cover up others' lies like sales people etc

But still, I would recommend having support experience (atleast a month)to developers. It will change your attitude to solve problem. What really matters to customer is not fancy tech-stack or shiny interface but working service.