[kyleishie]

I completely agree with this. Taking 100% blame for something you had 0% control over was a bad move. Your intentions were good but as sloaken said “maybe a 10% refund”.

The issue you have now is that this client has been trained to walk all over you and expect everything they ask for. Not too dissimilar to that of a dog that learns to cry for table scraps.

The bottom line is that your clients come to you because they need you as much, if not more than, you need them. You don’t have to throw it their face but it’s extremely useful to remind yourself of it from time to time as it will help you take up for yourself when, and hopefully before, these types of situations arise.