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by Gracana
2122 days ago
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As a customer, it's a painful experience when you realize the support people are in this position. I can't be mad at them, they're friendly and personable and they at least pretend to want to help, but it's obvious that they're unable to do anything useful. At a certain point (around the third three hour phone call, in my experience) it feels like they're mocking you with their saccharine lies, and I begin to loathe the company they represent. I suppose if I was an entrepreneurial type, I'd try to disrupt industries like that by creating a company that charges extra to provide service that doesn't make customers want to spit in your face. Surely there's a market for that... |
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I wonder if companies are relying on your empathy. They want you to realize this and just close tickets before they're resolved. Like the service desk's primary directive is to get customers off their employer's backs. If they happen to fix an issue along the way, that's a nice bonus.
For example, I've had to call Amazon 4 times recently over the same issue. I've been lied to each time that they fixed it. I was promised evidence that I was never given. I really don't know what to do about this...