[httpsterio]

Jira as a representative of process is not bad and the visibility it offers, like you said, is valuable to people outside of your teams as well. But Jira as a product itself is horrid. It's janky, slow and overly complex even for simple things. No matter how much money you throw at it, creating a ticket or updating an epic just takes way too much time and mental effort.

There's a ton of better alternatives, Basecamp, Asana and Trello for example. Sure, they can't be configured as deeply as Jira, but they don't make me want to kill myself either.