[gowld]

> Just pretend you're messaging a co-worker in plain-friendly-English. And be genuinely interested in solving my issues

This is what caused service reps to waste everyone's time with elaborate fake displays of empathy and forced unwanted small talk. I'd prefer an efficient robot.

[untog]

Everyone is different. What you’d prefer is not what others would prefer. Hopefully a customer service agent is going to be able to pick up on someone who dislikes small talk and just get the job done.

[danielheath]

If I’m calling CS for a problem a robot could fix, engineering have really screwed up.