| Most of the world-famous libre software is built without their developers study of massively collected usage data ("telemetry"). I look at VLC as a great example to follow. Their stats show 3.4 billion downloads (https://www.videolan.org/vlc/stats/downloads.html), yet they do no telemetry at all. The product works great. It could be improved of course, but Outlook could also greatly be improved, and they have high-salary staff and a boatload of data they extract from users. Yet it's slow as hell and has lots of UX I disagree with. I'm myself the author of a replacement of Windows "alt-tab" on macOS (https://alt-tab-macos.netlify.app/) which doesn't do any telemetry. I can lead the roadmap, with the help of the community, without spying on how users set their preferences and use the app. As a matter of fact, it can be argued that acting that way can be negative value as it's reinforcing popular usage; or from the power-users perspective, dumbing down the software. By definition, advanced features will have low usage. It doesn't mean it should be removed. Lastly, think about non-software businesses. Many amazing products have simply no way to gather data when the products are in the users homes. They rely on gathering data by talking to customers at the points of purchase, customer care, are in various forums with enthusiast users. This model has shown great results, so it is in no way clearly to be avoided in favor of telemetry-everything. |
The sort of telemetry mentioned in the article is used for UX purposes, and God knows FLOSS sucks at UX.
And by the way, Debian collects and reports telemetry since the early 2000s, and Firefox is quite open on how much telemetry it collects.