[the_af]

> The lack of details make it tougher to side with the apparent victim here.

What do you mean? The victim provided every detail (and in fact, she later got her account restored, no apologies or explanations given -- again). All details missing are by Amazon, which is precisely the problem: the company can terminate your account and delete the items you bought while providing absolutely no information whatsoever.

It's as if a brick & mortar book store reserved the right to enter your house and take back a book you bought, without explaining everything besides "you broke a rule".

The glitch in their fraud detection system is not the biggest issue; glitches happen. Their total lack of transparency and explanations is the problem.