[dx034]

It's also about the kind of features you implement. At the start you implement all the easy features, that's no problem. Once you mature and want to get B2B sales, you need to start supporting all kinds of connectors to legacy Enterprise software, networking stacks and environments. That's much harder and much more frustrating than building a simple ticketing system.

As an example, supporting OAuth is easy. But making sure your software works with all kinds of on prem LDAP for authentication is much harder.

[yashap]

Yeah totally. I think most feature work at a B2B SaaS company can be classified as either trying to drive retention, or trying to drive new sales. The “new sales” features are often focused on one or a handful of potential large customers with very specific needs, who won’t buy without feature X. This kind of work is basically invisible to almost all of your customers, but is necessary to close the largest deals.