[wmab]

> It is a rare company that spends money and resources on verifying from their users' point of view that they're being delivered what was promised -- unless that company actively cares about the user.

I wouldn't say it's rare. Companies that do this are very open to lawsuits but also bad press, and that's the thing all companies hate - having to make public statements and ultimately fix the issue, isn't worth it to any business at scale. The DoorDash tipgate was hugely embarrassing for them, and Uber has also been very publicly ridiculed in the past that the the last thing Dara wants is anymore bad press.