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by umvi
2131 days ago
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Now just make a version that whites-out NSFW text in e-books and market it to Utahns as a way to read PG-13 versions of Game of Thrones books and you'll be rich. However, you'll probably also be sued into oblivion by angry authors/publishers who don't like people modifying what they read in any way. |
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Some of my CX team is getting harassed by trolls who send profane messages and racial slurs through the Zendesk Chat interface. Zendesk does not have a way to filter out profanity (for Chat at least; there are options for emails or tickets).
I’ve found simple client side extensions that can censor words, but a better approach would use NLP to grasp the context.
“I hope you die” contains the same words as “My <product> got wet, I hope it didn’t die”, but with vastly different intention.