[RachelF]

Good luck with that - read GSuite's terms, they, Google, define what an outage is, not the customer.

[dannyw]

The linked terms say:

> "Downtime" means, for a domain, if there is more than a five percent user error rate. Downtime is measured based on server side error rate.

[breakingcups]

Which is fantastic if the error causes the server side not to be able to log errors

[iagooar]

It depends on the specific country's laws - in Germany you can not write anything you want into a contract and call it valid. In this case, you could still sue Google if according to industry standard definition it actually was an outage.

[grumple]

The same is true in the US but some people like to pretend contracts mean everything here.