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by xhedley 2132 days ago
BA British Airways had a bad go live day for Terminal 5 because of parking assignment, baggage handlers having trouble logging onto the system, other staff not having maps, delays in getting staff through security and so on. That’s bad change management from the airline BA.

The article was about BAA ( British Airports Authority originally) building the physical terminal building with a roof and ceilings and power and networks. Different organisation and set of project managers.

1 comments

Ah good point - my mistake.

Still shows that public memory of projects which go well in one area can be effected when someone else screws up.

Not that this would every happen in software projects.... ;-)