| To clarify: - Workers run in the colo that received the request. We currently literally have no capability to forward Workers requests to other colos. (It's possible we'll introduce that in the future, but it's not the case today.) - Enabling Workers does not affect how your traffic is routed to colos. So if you're seeing Workers requests not going to the closest colo today, then regular non-Workers requests wouldn't either. It sounds like the issue here is that your base Cloudflare plan is the "free" plan (confusingly-named because you're separately paying $5/month for workers on top of that). When we have a colo that doesn't have enough capacity to handle all the local traffic, we often route free-plan traffic away from it, and they end up landing at the next-closest colo. This is completely unrelated to Workers -- it applies to any kind of Cloudflare traffic. If you upgrade to a higher plan level (e.g. pro at $20/month), you should see this happen much less often, if ever. Sorry that this is confusing! We should probably document this better. (I'm the lead engineer on Workers.) |
I worked in tech for the past ~20 years and I've seen my fair share of exchanges like this one; your answer contains essentially everything I would have recommended:
- you clarified the issue
- you didn't take anything personally, but used a humble and warm approach to "defuse" the "rant"
- you admit the limitations of your company's current approach and immediately provide suggestions on how they can be improved (e.g. free plan being "confusingly-named", "We should probably document this better").
Only thing you might be missing is:
- Contact me at $email if I can be of further help
In any case, well done. Cloudflare has a great reputation and you are making it look even better.