If I'm reading this right, Uber is doing payment calculations based on the straight line distance, whereas drivers expect to be paid based on the actual distance travelled.
That's my guess - but only sometimes. Most of the time they correctly compute distance traveled. If they consistently did it as a straight line distance, that's that - it's their stupid algorithm. In this case, it's a bug that pops up occasionally.
Verified this with phone support and the fact that 90% of my payments are correct, not based on the straight-line distance.
Verified this with phone support and the fact that 90% of my payments are correct, not based on the straight-line distance.