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I just started working at a software company and, despite never using jira before, helped them transition from a mixture of sharepoint, excel, MS office, and freshdesk products to jira for service desk and generic task tracking. The dev team was already working with kanban in jira, and they have some documentation in confluence. I'm still trying to convince QA to give up spirateam, or at least integrate it with service desk so bug reports can be in a single place. I'm the only one on our team, despite us all having licenses, that uses confluence and epics for project management. I love how I can manage the software process from cradle to grave. From initial meetings with customers and laying out expectations, to dev tasks and eventually bug reports and change requests once the software is delivered. It's not perfect (document exporting is awful) but it genuinely saves me a lot of time with templates and the automatic updates between linked tickets/tasks/epics and higher level confluence documents. But now we're apparently looking at moving to something like clickup, trello, monday.com, whatever for managing projects. I don't have anything against them, they seem ok and some of them look easier to use and better than their equivalent atlassian product. But to me, none of them seem to have an integrated suite of the different tools we need (support desk & incident management, project management, developer work tracking, software documentation), and none of them seem so superior to the competing atlassian product to justify a switch. And if our team isn't using the tools already available to them, what would make them use a new tool more effectively? Am I missing something and is there something out there that's way better for project management but still has API integrations back into jira for documentation and development work updates? Any advice on how to convince them to change their minds? |