[kevindong]

> - send battery / screen to Apple with all clients personal information

I trust Apple far more than any independent repair shop with my personal information. But also, what personal information is on a battery / screen?

Additionally I use full disk encryption via FileVault on my Mac and keep the passcode enabled on my iOS devices which is known to be secure. No one, not even Apple, knows my password/passcode.

[rasz]

The point is IRP program requires your personal data, and requires IRP business to send your broken part and wait for replacement, usually taking a week.

Real independent place wont ask you anything beyond contact email/phone number _if and only if_ they are unable to do the repair on site while you wait/do your shopping at the mall/take a short walk. Since most places stock parts on site you will get your battery swap /screen replacement done right away.

[css]

If you have to do any serious repairs they will ask you to make a second admin account so they can login and test things.

[Marsymars]

The one time I brought my laptop to an Apple Store for a serious repair, they asked for the password to my primary account. I told them to just wipe the drive if they needed access.

[raxxorrax]

Wouldn't work with iPads. If you have connected your Apple ID with the device and forget your password, you cannot even reset the device. Not sure on phones, but pretty sure it works in a similar way. Macs are probably different though. A "If they could, they would"-situation probably.

[Marsymars]

Newer Macs with T2 chips and Activation Lock enabled are similar. In either the case of T2 Macs or iOS devices I'd be happy to just reset the device myself rather than giving credentials. I was surprised that they asked at all - in my mind, asking someone for a password is verboten.