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by fallenpegasus 2133 days ago
About 5 years ago, Hewlett-Packard tried being a paid GSuite customer, paying for tens of thousands of seats, with a path to onboarding the entire company. We could not get support, or even a TAM who would answer their phone.

After a year, HP dumped GSuite, and went to O365 instead. We got a responsive TAM, full multi-tier support, and white glove handholding for migration. And, I think it was cheaper, too.

There is NO level of spending as a customer at which Google actually gives a shit.