"We can only give them a citation"? I think a big part of the issue is that the police almost never even do that much. They do zero. If you try to call this stuff in, they laugh at you.
I've called 3 times for 3 different broken windows on my car (a 2010 jeep - nothing special) and they literally just send you to an online form that automatically generates a generic police report. Insurance fraud here also has to be off the charts.
Because it would be a complete waste of time. The people have voted to decriminalize vehicle break-ins. Making the police to go through the motions when nothing's going to happen to the perpetrator would just be a waste of your own tax money.