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by dingo454 2128 days ago
What do you mean by "BOTH my own sending and the bill sending back to them? When did this happen, and from where?

My last cross-country return was in 2017 for a lens (sold and shipped from amazon) and I had to pay for the shipping myself to amazon.fr from italy. Didn't get a refund for the shipping cost, although the replacement arrived for free. Note that the lens was originally shipped to france. I was substituting for an identical item, which usually gets shipped right away. However, in this case, I had to wait for the return to be processed.

I had the same scenario in 2016, but from germany (shipped to germany, returned to france).

Note that I cannot complain for the service itself. I only had great experiences in return from amazon in general, but your description comes unexpected from me.
2 comments
AnssiH 2128 days ago
Note that you have to specifically ask customer service for the return shipping refund afterwards, it is not automatic if you self-paid the shipping (or they might only provide a small allowance automatically which is usually not enough for international shipping).

I've gotten my international return shipping always refunded when returning to amazon.de, amazon.it and amazon.fr (when the item was faulty or the item was otherwise eligible for free returns).

Here's the relevant amazon.de help page: https://www.amazon.de/gp/help/customer/display.html?nodeId=G...

> If your item was eligible for free return but you paid a delivery fee, we'll issue a refund for the delivery charges.

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xxs 2128 days ago
The initial shipping cost to me and then the return shipping from me to them (plus the cost of the goods). In my case all the shipments were outside Germany, and the returns were from the same country originally shipped to. All the returns were back to Germany.

Edit: However, they should tell you in advance (before you order) if you will have to pay if you decide to return your order. If they don't tell you that you must pay for your return, the trader will have to pay for it. You don't have to pay any other charges that you were not informed of. [0]

[0]: https://europa.eu/youreurope/citizens/consumers/shopping/gua...

link