[Hamuko]

>engaged in a harassment campaign against customer service representatives of a local airline for delaying one of their flights

Did the airline do him right by cancelling and refunding his ticket without being asked to?

[robjan]

Customer service agents aren't your personal punching bag and they usually have limited power to rectify the situation. The person in CS who was receiving that complaint could hardly force the plane to depart.

[luckylion]

... and leaving them stranded where ever they were, banning them from flying with them again? Most likely not, airlines are staffed with professionals, not emotional teenagers.