[engineern26]

Yes, I am a Software Engineer working out of the Berlin office(now working from home). It's a shit show. The situation seems to be escalating. Wishing this was over one way or another.

EDIT: sorry, I misread the question. As a software engineer I am comfortable--the work is interesting and engaging. I think it's mostly the customer support staff who are disgruntled

[xpaqui]

Help me out, I'm a long user of n26, I've found bugs in the app - still in production - but can never escalate them to developers. Interactions with support is as easy as interacting with a different life form, independent of the problem the solution is always to unpair your device, reinstall the app.

[engineern26]

Well can you share the support ticket number if you ever get one? I can escalate those

[hestefisk]

Thanks for clarifying. What is it they are so upset about?

[engineern26]

I am not exactly sure to be honest. I think it's the disparity between the working conditions and benefits between customer support and the rest of the org.