[alkonaut]

No, not when they are angered by apps NOT doing that (e.g. Epic in this case, or netflix/spotify charging for subscriptions outside, etc).

This discussion is about Epic charging for in-app things outside of Apple's control. So apple can't use the argument that they have costs (support, payment) for those transactions.

[speleding]

Users will still call apple if there is a problem. They will not understand the difference between Epic handling some of the payments and apple handling all the other ones. Customer support cost will not go down.

[alkonaut]

When I buy a hat on Amazon Apple gets no cut and I understand that Amazon gets my customer service call if there is something wrong with my transaction.

If I buy a hat in the Epic store (and pay to epic) I don’t see why it would be very different.

Should it matter if I make the purchase in Safari or in another app?

Also: let’s forget the apps for a while. Assume I buy a navigation app for $10 on the App Store and then I visit a website and purchase gps maps for 3 countries to use in the app, for $100 each. Apple isn’t involved in that transaction. Should they claim a cut of the $300 because I can use the maps in the app?

[speleding]

I understand that you understand the difference between Apple, Epic, the payment processor, the credit card provider and your bank. I can assure you most people do not. I've worked in customer service. They will just call Apple.