[mbesto]

Absolutely agreed -> low cost of process management in developing IT-related software.

The issue I have with this is that success (if you could call it that?) in enterprise IT is driven by both competence in both process management and engineering talent. The paradigm (and the fallacy) of today's IT is that the enterprise sees IT as largely commoditized. What would happen if, for example, a CRUD application was built by developers who understood the benefits of UI/usability and this increase performance/productivity of a salesforce? Naturally I'm inclined to think the 'Enterprise' would simply write off IT's existence ("let's cut costs and send it to India!") and praise the salesforce ("another great quarter of double digit growth")

I think it's wishful thinking, but whatever happened to using to technology to solving strategic problems?