[tus88]

Yes. I remember the first time I encountered Jira, I assumed we would just login and start created cards and tasks etc.

Except the first meeting we were introduced to a "consultant" who needed to "design" our process flow before we could do anything.

I went back to Trac needless to say.

[hinkley]

I think the problem is that Atlassian has designed their tools for information hiding.

I may not agree with Larry Wall on much, but he is credited with one of my favorite aphorisms:

Easy things should be easy, and hard things should be possible.

You can't pre-filter complexity for developers. That's our job. We have to know that there features available even if they have been turned off. Otherwise we're going to blame the tool for skimping on functionality. And we are perfectly right too, because how the fuck are we supposed to know that Bamboo has a feature if the button only shows up for full administrators?

Of course we're going to bag on it. And they deserve every bit of it.