[GCA10]

OP sounds like someone who's unhappy working on big software projects. That's understandable. But once you're on a big project, you can't keep it all in your head. You can't make your own clever adjustments when problems arise without documenting everything and then taking it through channels.

For what it's worth, sales people have the exact same complaint. They can get testy, too, about executives using software-oversight tools to take away the soul of what they really do. Allow me to change 15% of the words in this piece, and it could become a rebuke of Salesforce and its siblings, as applied to large sales organizations. So the brief allusion to sales seemed way off base.

Process can be exasperating, until you've worked in a big place where there's no coherent process.

[pragmatic]

No jira sucks. Azure DevOps spoiled me. Going back to jira is painful.

Is not the process, it's the broken tool. Broken file uploads, general wonkiness and all the minor irritations that just don't get fixed.

Managers choose jira. Developers will create a process but will choose tools that work.

[CodeMage]

Having a process is fine. Implementing that process with tools that have horrible usability is... less fine.