[cheriot]

> So why do companies use a tool that works for a few PMs and business leaders when dozens or hundreds of engineers hate it?

In fact, Jira is so infinitely configurable it reflects the org chart and culture of the company using it. Most Jira complaints I hear are more about that person's company than the tool. That said, the tool definitely doesn't help as much as it should (largely because engineers don't make purchase decisions).