[grahamburger]

> Lets say on average customers contact Google support once a year for each product they use.

Meaning that if someone uses 4 Google products they are contacting Google support on average once a quarter? That seems really high. I would have guessed at most a tenth of that.

[throwaway_1299]

I was averaging it out assuming there will be an overhead of users using the channel for many other reasons too, eg. they dont know how something works, there are language barriers, other errors get attributed to google (eg. android vs manufacturer) etc.

But this is a fair point, all the assumptions I make (eg. how many products a user uses, number of requests for support, etc.) are hypothetical and might be incorrect if this was actually implemented. Based on my judgement though, while variable might change, the end numbers will probably remain the same.