[natch]

After incompetence and malice, there’s a third option, or maybe a blend of two: arrogance and laziness.

They’ve been sitting on top of the world for a while. The results sometimes speak for themselves.

As a case in point, for over a full decade they have been flagging their own emails, that they send, that they know I signed up for, as spam. For a decade. Possibly as long as two decades.

[zerocrates]

You could interpret that in a positive way, that they're not just papering over problems in their filter by privileging their own messages.

Not super positive but still.

[donmcronald]

You could also interpret it in a negative way. They don't maintain _anything_ over there. How hard would it be to whitelist (can I still say that?) super high value, bulk sending, domains?

[natch]

I suspect that’s what they tell themselves. And that heuristics are beneath them. Better to have an elegant algorithm that does the wrong thing automatically than a set of human-tweaked rules that could come much closer (also automatically) to doing the right thing.

[natch]

Can’t edit. Not two decades, but ever since gmail added spam filtering and started flagging many Google Alert emails as spam.