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by redgc 2142 days ago
Something I forgot to add: Sweden does have some great gig worker to-the-door delivery companies that have sprung up, particularly around small items like from online pharmacies. When you fulfill an order using those companies they typically have a great monitoring app to track where your delivery is, to input your building door code if necessary, inform you when it's been left outside your door, etc.

I always find it a great contrast to compare to premium shipping companies like DHL and FedEx, whenever I'm unlucky enough to get a delivery from them from overseas. They're still stuck in a world of "we'll deliver between 9am and 6pm, be ready" and they also make little attempt to ask for door codes if you live in the inner city, so most first attempts end up with "premises was not accessible" with no convenient way to give them the four digit code they need. I spent 1+ hour on hold last week with DHL and FedEx for this exact purpose. It will be interesting to see how "modern" of an approach Amazon takes.

2 comments

Germany has interesting approach for this: if you can't be reached, the delivery will be left to whichever neighbour or coffee shop happens to accept it. You'll get notified where it was left, and then just go knocking.

It's quite weird at first but in my experience works surprisingly well. Very rarely one has to go queue in the post office to collect the parcel.

My friends from Germany told me the small packages from Amazon are left at your door
That’s only the case if it was delivered by Deutsche Post (instead of DHL) and does not fit into your mailbox, or, in the case of DHL, when you told them to do it via their website.
I agree! Budbee in particular has been very good in this respect! Often you can get free shipping with delivery between 17:00 and 22:00, and if you want a specific hour, you can pay 39 SEK to get that.