[bleepblorp]

The context here is providing support to unlock accounts that have been wrongfully closed. The number of support incidents per user per year for this specific problem is likely to be at least one order of magnitude lower than one incident per year. Using your estimates as a base, the cost of this service would be no more than 250 million.

For Google, as a company that has recorded a yearly net profit of over $35 billion, this is chump change. The fact that they could afford to offer some customer service regarding such a critical issue as restoring access to lost accounts, yet choose not to, smacks of corporate entitlement.