[jasonv]

Not necessarily true for this case.

I had a problem with a [very well known US-based bank] credit card where a re-curring monthly charge that I wanted stopped.. wouldn't be stopped by the bank because I had authorized the recurring charge at the outset.

Bank told me to contact the entity charging me, and when I said I couldn't reach them (which was true) and they didn't respond via their support channels, bank said I was SOL.

When I said I no longer authorized these charges, bank said I was SOL.

For a $10/monthly recurring charge, the bank wouldn't help me. So I used the same call to close all my bank accounts & credit card and moved my savings account funds to another bank account.

Bank still wouldn't do anything about that recurring charge.

[LegitShady]

I don't know where you live but there is likely a regulator you can file an officially complaint to. Not only would this cost the bank thousands of dollars to deal with they would quickly fix your issue.

[BrandoElFollito]

In France this is not possible - you usually have a button on the bank web page to stop your authorized charges on the spot.

It is then up to you and the entity which wants to charge you to settle the case, but the bank will not issue the money.