[ender7]

I have to say, after reading those posts, Matt is looking more trustworthy than the OP.

Especially considering the definitely-not-a-sock-puppet post by jimboykin [1], an account that was created immediately after this thread and has but a single post on HN.

[1] https://news.ycombinator.com/item?id=5476100

[sct202]

I mean part of this issue is that there is no feedback to the website owner, which is shown by the guy only getting a response here on HN.

Like isn't it kind of insane that the top Google search engineer provided customer service to OP, but he couldn't get a response thru a normal channel.