[hschenker]

I used to use Basecamp as part of an eight-member team for web projects. After a few weeks, it had so many rabbit holes of data in it (each one created by different users who created different organization systems) that I stopped using it because I had no idea where to look any more.

But that's not really a fault with Basecamp itself - it's just as much of a problem with any system that allows users to create their own categories or folders, like SharePoint.

It was doubly annoying that I was forced to use two systems for communication - Outlook and Basecamp. First someone would go into Basecamp and write a message - and because they had subscribed me to it, I'd get an email with their note included.

To reply to it - instead of using Outlook, which normally would be dead easy since I could just click "reply all," I'd have to figure out where to go in Basecamp to reply to it - which was so difficult to do that I never did. Instead, I'd typically just reply to the message using Outlook, which of course defeated the purpose of Basecamp.