Hacker News new | ask | show | jobs
by Tomis02 2146 days ago
> I was able to walk up to someone's desk and spend ten minutes to save multiple weeks of protocol and runaround. partly because it's easier to apply pressure, but also partly because communicating face-to-face is so much higher bandwidth

Let's ignore how you interrupting someone cost them potentially hours of productivity.

I agree face-to-face is higher bandwidth for easy/simple topics. "Bob, what's the mainframe password" is easier shouted than written, and the reply likewise (assuming Bob knows it by heart).

It gets tricky when the topic is complicated or when Bob is distracted and confused. You might get a half-assed dismissive and incomplete answer (which you may or may not notice), or it might take Bob much longer to figure the answer out than if you had messaged it to him.

The quality of your communication depends on many factors, and your perception may not necessarily match reality.

1 comments

I don't mean asking technical questions, which I agree is often easier to do over text, not least because you can cite line numbers and include code snippets etc. I mean getting favors, demanding concessions, strategizing, comparing notes, etc. especially if you're running a project (as I was) and need buy-in and deliverables from people in different reporting lines (I was eng with an asterisk, depending heavily on people in qa and ops), the ability to walk up to their desk and convince them is priceless

there were more than a few times when the schedule slipped by months because someone outside the project delayed something by weeks. those kinds of issues I never had when I was in the office because I could get what we needed through force of personality. but outside, you have to go through process, and process is inefficient

seasoned remote workers might counter the org was dysfunctional (a charge I will not deny, hence why I left) but they don't have solutions other than more process. because remote depersonalizes work interactions, they have to layer on policies and documents. it's fundamentally a bureaucratizing force

It sounds like what you are saying is that it is easier to be either a bullying management type or a charismatic persusasive type. Both of which I have seen lead to some of the stupidest corporate decisions in my career. So while both of those types might have a much easier time in an office setting, I'm not convinced that is a competitive advantage for the company as a whole.